We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Contact information including email address.
- Demographic information such as address and postcode.
- Google Analytics data such as ip address
What we do with the information we gather
We may use your information to provide services, respond to and fulfil your requests, and in particular for the following reasons:
- Internal record keeping.
- To process your order and obtain payment.
- We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You can opt out of receiving marketing communications from us, change your preferences and update your location. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to our office address or emailing us. All contact details for us can be found on our contact us page on our website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We require opt-in consent for the sharing of any sensitive personal data.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to our office address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Personal data we process for any purpose or purposes shall not be kept longer than is necessary for that purpose or purposes. We will retain your personal data for a minimum period of 6 months and maximum period of 5 years.
Your rights under data protection law are:
- The right to access
- The right to erase or restrict our use of your information
- The right to rectification
- The right to complain to an authority
- The right to withdraw consent
- The right to have any inaccurate personal data rectified
We promise to never share your details with any third party.
A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you’ve visited before. This improves your website browsing experience by storing information so that you don’t have to give it several times.
A cookie typically doesn’t contain personal information, but other browsing details such as the domain from which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the cookie.
Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.
How we use this information
We use the information gathered by cookies to measure information about our website usage. We can learn which pages on our site are being viewed and how many visitors are using the different sections of this website. This information helps us assess how useful the site is to our visitors and improve the usability of the website on an ongoing basis.
There are a wide range of website analytics tools available. Our provider is Google Analytics – a third party that provides monitoring and analysis services. Google Analytics reporting helps us understand how many visitors we have, which pages are visited and helps us improve and develop our site. Google Analytics uses a cookie to track the number of unique users of the site but does not enable us to identify any individuals.
For more information about what data is collected using Web trends please click here.
If you choose to share our content using such social networks such as Facebook or Twitter you may have cookies stored on your computer from these third-party websites. Cookies are collected from third party sites so that you can be logged in to your account on their site and share our content simply and easily.
How to disable cookies
You can disable the cookies that we attach if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using (Internet Explorer, Google Chrome, Firefox, Safari or any other) and what version of it you have. You can usually find this out by opening the browser, then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.
To find out how to manage cookies please click here or refer your browser’s help options for more information.
Please remember that if you amend your cookie settings your browsing experience may be negatively affected. You may be unable to use some of our online services.
If you are concerned about how your information is used please contact us.